Cisco Systems IP Phone OL 12232 01 User Manual

C H A P T E R 8  
Monitoringthe CiscoUnified IP Phone  
Remotely  
Each Cisco Unified IP Phone has a web page from which you can view a variety  
of information about the phone, including:  
Device information  
Network configuration information  
Network statistics  
Device logs  
Streaming statistics  
This chapter describes the information that you can obtain from the phone’s web  
page. You can use this information to remotely monitor the operation of a phone  
and to assist with troubleshooting.  
You can also obtain much of this information directly from a phone. For more  
For more information about troubleshooting the Cisco Unified IP Phone 7970  
Series, see Chapter 9, “Troubleshooting and Maintenance.”  
This chapter includes these topics:  
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely  
Disabling and Enabling Web Page Access  
Network Statistics—Includes the following hyperlinks, which provide  
information about network traffic:  
Ethernet Information—Displays information about Ethernet traffic.  
For more information, see the “Network Statistics” section on page 8-11.  
Access—Displays information about network traffic to and from the PC  
port on the phone. For more information, see the “Network Statistics”  
Network—Displays information about network traffic to and from the  
network port on the phone. For more information, see the “Network  
Device Logs—Includes the following hyperlinks, which provide information  
that you can use for troubleshooting:  
Console Logs—Includes hyperlinks to individual log files. For more  
Core Dumps—Includes hyperlinks to individual dump files.  
Status Messages—Displays up to the 10 most recent status messages  
that the phone has generated since it was last powered up. For more  
Debug Display—Displays messages that might be useful to the Cisco  
TAC if you require assistance with troubleshooting. For more  
Streaming Statistics—Includes the Stream 1, Stream 2, and Stream 3  
hyperlinks, which display a variety of streaming statistics. For more  
Disabling and Enabling Web Page Access  
For security purposes, you may choose to prevent access to the web pages for a  
phone. If you do so, you will prevent access to the web pages that are described  
in this chapter and to the phone’s User Options web pages.  
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely  
Device Information  
To control access to the web pages for a phone, follow these steps from  
Cisco Unified Communications Manager Administration:  
Step 1  
Step 2  
Choose Device > Phone.  
Specify the criteria to find the phone and click Find, or click Find to display a list  
of all phones.  
Step 3  
Step 4  
Click the device name to open the Phone Configuration window for the device.  
From the Web Access drop-down list box, choose one of these options:  
Disabled—Prevents access to web pages for a phone.  
Enabled—Allows access to web pages for a phone.  
Step 5  
Click Update.  
Note  
Some features, such as Cisco Quality Report Tool, do not function  
properly without access to the phone web pages. Disabling web access  
also affects any serviceability application that relies on web access.  
Device Information  
The Device Information area on a phone’s web page displays device settings and  
related information for the phone. Table 8-1 describes these items.  
To display the Device Information area, access the web page for the phone as  
then click the Device Information hyperlink.  
Table 8-1  
Device Inform ation Area Item s  
Item  
Description  
MAC Address  
Host Name  
Media Access Control (MAC) address of the phone  
Unique, fixed name that is automatically assigned to  
the phone based on its MAC address  
Phone DN  
Directory number assigned to the phone  
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely  
Device Information  
Table 8-1  
Device Inform ation Area Item s (continued)  
Description  
Item  
App Load ID  
Boot Load ID  
Identifier of the firmware running on the phone  
Identifier of the factory-installed load running on the  
phone  
Version  
Version of the firmware running on the phone  
Expansion Module 1  
Phone load ID for the first Cisco Unified IP Phone  
Expansion Module 7914, if connected to a SCCP  
phone  
Expansion Module 2  
Phone load ID for the second Cisco Unified IP Phone  
Expansion Module 7914, if connected to a SCCP  
phone  
Hardware Revision  
Serial Number  
Revision value of the phone hardware  
Serial number of the phone  
Model Number  
Message Waiting  
Model number of the phone  
Indicates if there is a voice message waiting on any  
line for this phone  
UDI  
Displays the following Cisco Unique Device Identifier  
(UDI) information about the phone:  
Device Type—Indicates hardware type. For  
example, phone displays for all phone models  
Device Description—Displays the name of the  
phone associated with the indicated model type  
Product Identifier—Specifies the phone model  
1
Version Identifier —Represents the hardware  
version of the phone  
Serial Number—Displays the phone’s unique  
serial number  
Time  
Time obtained from the Date/Time Group in  
Cisco Unified Communications Manager to which the  
phone belongs  
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely  
Network Configuration  
Table 8-1  
Device Inform ation Area Item s (continued)  
Item  
Description  
Time Zone  
Timezone obtained from the Date/Time Group in  
Cisco Unified Communications Manager to which the  
phone belongs  
Date  
Date obtained from the Date/Time Group in  
Cisco Unified Communications Manager to which the  
phone belongs  
1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone  
because the hardware does not provide this information.  
Network Configuration  
The Network Configuration area on a phone’s web page displays network  
configuration information and information about other phone settings. Table 8-2  
describes this information.  
You can view and set many of these items from the Network Configuration Menu  
and the Device Configuration Menu on the Cisco Unified IP Phone. For more  
information, see Chapter 5, “Configuring Features, Templates, Services, and  
Users.”  
To display the Network Configuration area, access the web page for the phone as  
then click the Network Configuration hyperlink.  
Table 8-2  
Network Configuration Area Item s  
Item  
Description  
DHCP Server  
IP address of the Dynamic Host Configuration  
Protocol (DHCP) server from which the phone obtains  
its IP address.  
BOOTP Server  
MAC Address  
Indicates whether the phone obtains its configuration  
from a Bootstrap Protocol (BootP) server.  
Media Access Control (MAC) address of the phone.  
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Network Configuration  
Table 8-2  
Network Configuration Area Item s (continued)  
Description  
Item  
Host Name  
Host name that the DHCP server assigned to the  
phone.  
Domain Name  
Name of the Domain Name System (DNS) domain in  
which the phone resides.  
IP Address  
Internet Protocol (IP) address of the phone.  
Subnet mask used by the phone.  
Subnet Mask  
TFTP Server 1  
Primary Trivial File Transfer Protocol (TFTP) server  
used by the phone.  
Default Router 1–5  
DNS Server 1–5  
Default router used by the phone (Default Router 1)  
and optional backup routers (Default Router 2–5.  
Primary Domain Name System (DNS) server (DNS  
Server 1) and optional backup DNS servers (DNS  
Server 2–5) used by the phone.  
Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN)  
configured on a Cisco Catalyst switch in which the  
phone is a member.  
Admin. VLAN ID  
Auxiliary VLAN in which the phone is a member.  
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Network Configuration  
Table 8-2  
Network Configuration Area Item s (continued)  
Item  
Description  
CallManager 1–5  
Host names or IP addresses, in prioritized order, of the  
Cisco Unified Communications Manager servers with  
which the phone can register. An item can also show  
the IP address of an SRST router that is capable of  
providing limited Cisco Unified Communications  
Manager functionality, if such a router is available.  
For an available server, an item will show the  
Cisco Unified Communications Manager server IP  
address and one of the following states:  
Active—Cisco Unified CommunicationsManager  
server from which the phone is currently receiving  
call-processing services.  
Standby—Cisco Unified Communications  
Manager server to which the phone switches if the  
current server becomes unavailable.  
Blank—No current connection to this  
Cisco Unified Communications Manager server.  
An option may also include the Survivable Remote  
Site Telephony (SRST) designation, which indicates  
an SRST router capable of providing  
Cisco Unified Communications Manager functionality  
with a limited feature set. This router assumes control  
of call processing if all other Cisco Unified  
Communications Manager servers become  
unreachable. The SRST Cisco Unified  
Communications Manager always appears last in the  
list of servers, even if it is active. You configure the  
SRST router address in the Device Pool section in  
Cisco Unified Communications Manager.  
Information URL  
Directories URL  
URL of the help text that appears on the phone.  
URL of the server from which the phone obtains  
directory information.  
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Network Configuration  
Table 8-2  
Network Configuration Area Item s (continued)  
Description  
Item  
Messages URL  
URL of the server from which the phone obtains  
message services.  
Services URL  
URL of the server from which the phone obtains  
Cisco Unified IP Phone services.  
DHCP Enabled  
Indicates whether DHCP is being used by the phone.  
DHCP Address  
Released  
Indicates the setting of the DHCP Address Released  
option on the phone’s Network Configuration menu.  
Alternate TFTP  
Indicates whether the phone is using an alternative  
TFTP server.  
Idle URL  
URL that the phone displays when the phone has not  
been used for the time specified by Idle URL Time and  
no menu is open.  
Idle URL Time  
Number of seconds that the phone has not been used  
and no menu is open before the XML service specified  
by Idle URL is activated.  
Proxy Server URL  
URL of proxy server, which makes HTTP requests to  
non-local host addresses on behalf of the phone HTTP  
client and provides responses from the non-local host  
to the phone HTTP client.  
Authentication URL  
URL that the phone uses to validate requests made to  
the phone web server.  
SW Port Configuration Speed and duplex of the switch port, where:  
A—Auto Negotiate  
10H—10-BaseT/half duplex  
10F—10-BaseT/full duplex  
100H—100-BaseT/half duplex  
100F—100-BaseT/full duplex  
1000H—1000-BaseT/half duplex  
1000F—1000-BaseT/full duplex  
No Link—No connection to the switch port  
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Network Configuration  
Table 8-2  
Network Configuration Area Item s (continued)  
Description  
Item  
PC Port Configuration Speed and duplex of the switch port, where:  
A—Auto Negotiate  
10H—10-BaseT/half duplex  
10F—10-BaseT/full duplex  
100H—100-BaseT/half duplex  
100F—100-BaseT/full duplex  
1000H—1000-BaseT/half duplex  
1000F—1000-BaseT/full duplex  
No Link—No connection to the PC port  
TFTP Server 2  
User Locale  
Backup TFTP server that the phone uses if the primary  
TFTP server is unavailable.  
User locale associated with the phone user. Identifies a  
set of detailed information to support users, including  
language, font, date and time formatting, and  
alphanumeric keyboard text information.  
Network Locale  
Network locale associated with the phone user.  
Identifies a set of detailed information to support the  
phone in a specific location, including definitions of  
the tones and cadences used by the phone.  
Headset enabled  
Indicates whether the Headset button is enabled on the  
phone.  
User Locale Version  
Version of the user locale loaded on the phone.  
Version of the network locale loaded on the phone.  
Network Locale  
Version  
PC Port Disabled  
Speaker Enabled  
GARP Enabled  
Indicates whether the PC port on the phone is enabled  
or disabled.  
Indicates whether the speakerphone is enabled on the  
phone.  
Indicates whether the phone learns MAC addresses  
from Gratuitous ARP responses.  
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Network Statistics  
Table 8-2  
Network Configuration Area Item s (continued)  
Description  
Item  
Video Capability  
Enabled  
Indicates whether the phone can participate in video  
calls when connected to an appropriately equipped PC.  
Voice VLAN Enabled Indicates whether the phone allows a device attached  
to the PC port to access the Voice VLAN.  
Auto Line Select  
Indicates whether the phone shifts the call focus to  
incoming calls on all lines.  
DSCP for Call Control DSCP IP classification for call control signaling.  
DSCP for  
Configuration  
DSCP IP classification for any phone configuration  
transfer.  
DSCP for Services  
Security Mode  
DSCP IP classification for phone-based services.  
Displays the security mode that is set for the phone.  
Web Access Enabled  
Indicates whether web access is enabled (Yes) or  
disabled (No) for the phone.  
Span to PC Port  
PC VLAN  
Indicates whether the phone will forward packets  
transmitted and received on the network port to the  
access port.  
VLAN used to identify and remove 802.1P/Q tags  
from packets sent to the PC.  
Network Statistics  
These network statistics areas on a phone’s web page provide information about  
network traffic on the phone:  
Ethernet Information area—Displays information about Ethernet traffic.  
Table 8-3 describes the items in this area.  
Access area—Displays information about network traffic to and from the PC  
port on the phone. Table 8-4 describes the items in this area.  
Network area—Displays information about network traffic to and from the  
network port on the phone. Table 8-4 describes the items in this area.  
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Network Statistics  
To display a network statistics area, access the web page for the phone as  
then click the Ethernet Information, the Access, and or the Network hyperlink.  
Table 8-3  
Ethernet Inform ation Area Item s  
Item  
Description  
Tx Frames  
Tx broadcast  
Total number of packets transmitted by the phone  
Total number of broadcast packets transmitted by the  
phone  
Tx multicast  
Tx unicast  
Total number of multicast packets transmitted by the  
phone  
Total number of unicast packets transmitted by the  
phone  
Rx Frames  
Total number of packets received by the phone  
Rx broadcast  
Total number of broadcast packets received by the  
phone  
Rx multicast  
Total number of multicast packets received by the  
phone  
Rx unicast  
Total number of unicast packets received by the phone  
RxPacketNoDes  
Total number of shed packets caused by no DMA  
descriptor  
Table 8-4  
Access Area and Network Area Item s  
Item  
Description  
Rx totalPkt  
Rx crcErr  
Rx alignErr  
Total number of packets received by the phone  
Total number of packets received with CRC failed  
Total number of packets received between 64 and 1522  
bytes in length that have a bad FCS  
Rx multicast  
Rx broadcast  
Total number of multicast packets received by the  
phone  
Total number of broadcast packets received by the  
phone  
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Network Statistics  
Table 8-4  
Access Area and Network Area Item s (continued)  
Description  
Item  
Rx unicast  
Rx shortErr  
Total number of unicast packets received by the phone  
Total number of FCS error packets or Align error  
packets received that are less than 64 bytes in size  
Rx shortGood  
Rx longGood  
Rx longErr  
Total number of good packets received that are less  
than 64 bytes size  
Total number of good packets received that are greater  
than 1522 bytes in size  
Total number of FCS error packets or Align error  
packets received that are greater than 1522 bytes in  
size  
Rx size64  
Total number of packets received, including bad  
packets, that are between 0 and 64 bytes in size  
Rx size65to127  
Rx size128to255  
Rx size256to511  
Rx size512to1023  
Rx size1024to1518  
Rx tokenDrop  
Total number of packets received, including bad  
packets, that are between 65 and 127 bytes in size  
Total number of packets received, including bad  
packets, that are between 128 and 255 bytes in size  
Total number of packets received, including bad  
packets, that are between 256 and 511 bytes in size  
Total number of packets received, including bad  
packets, that are between 512 and 1023 bytes in size  
Total number of packets received, including bad  
packets, that are between 1024 and 1518 bytes in size  
Total number of packets dropped due to lack of  
resources (for example, FIFO overflow)  
Tx excessDefer  
Tx lateCollision  
Tx totalGoodPkt  
Total number of packets delayed from transmitting due  
to medium being busy  
Number of times that collisions occurred later than 512  
bit times after the start of packet transmission  
Total number of good packets (multicast, broadcast,  
and unicast) received by the phone  
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Device Logs  
Table 8-4  
Access Area and Network Area Item s (continued)  
Item  
Description  
Tx Collisions  
Total number of collisions that occurred while a packet  
was being transmitted  
Tx excessLength  
Tx broadcast  
Tx multicast  
Total number of packets not transmitted because the  
packet experienced 16 transmission attempts  
Total number of broadcast packets transmitted by the  
phone  
Total number of multicast packets transmitted by the  
phone  
Neighbor Device ID  
Neighbor IP Address  
Neighbor Port  
Identifier of a device connected to this port  
IP address of the neighbor device  
Neighbor device port to which the phone is connected  
Device Logs  
The Device Logs area on a phone’s web page provides information you can use to  
help monitor and troubleshoot the phone.  
Console Logs—Includes hyperlinks to individual log files. The console log  
files include debug and error messages received on the phone.  
Core Dumps—Includes hyperlinks to individual dump files.  
Status Messages area—Displays up to the 10 most recent status messages that  
the phone has generated since it was last powered up. You can also see this  
information from the Status Messages screen on the phone. Table 7-2  
describes the status messages that can appear.  
To display the Status Messages, access the web page for the phone as  
and then click the Status Messages hyperlink.  
Debug Display area—Displays debug messages that might be useful to Cisco  
TAC if you require assistance with troubleshooting.  
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Streaming Statistics  
Streaming Statistics  
A Cisco Unified IP Phone can stream information to and from up to three devices  
simultaneously. A phone streams information when it is on a a call or running a  
service that sends or receives audio or data.  
The streaming statistics areas on a phone’s web page provide information about  
the streams. Most calls use only one stream (Stream 1), but some calls use two or  
three stream. For example, a barged call uses Stream 1 and Stream 2.  
To display a Streaming Statistics area, access the web page for the phone as  
then click the Stream 1, the Stream 2, or the Stream 3 hyperlink.  
Table 8-5 describes the items in the Streaming Statistics areas.  
Table 8-5  
Stream ing Statistics Area Item s  
Item  
Description  
Remote Address  
IP address and UDP port of the destination of the  
stream.  
Local Address  
Start Time  
IP address and UPD port of the phone.  
Internal time stamp indicating when  
Cisco Unified Communications Manager requested  
that the phone start transmitting packets.  
Stream Status  
Host Name  
Indication of whether streaming is active or not.  
Unique, fixed name that is automatically assigned to  
the phone based on its MAC address.  
Sender Packets  
Sender Octets  
Total number of RTP data packets transmitted by the  
phone since starting this connection. The value is 0 if  
the connection is set to receive only mode.  
Total number of payload octets transmitted in RTP data  
packets by the phone since starting this connection.  
The value is 0 if the connection is set to receive only  
mode.  
Sender Codec  
Type of audio encoding used for the transmitted  
stream.  
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Streaming Statistics  
Table 8-5  
Stream ing Statistics Area Item s (continued)  
Item  
Description  
1
Sender Reports Sent  
Number of times the RTCP Sender Reports have been  
sent.  
Sender Report Time  
Sent  
Internal time stamp indicating when a RTCP Sender  
Report was sent.  
Rcvr Lost Packets  
Total number of RTP data packets that have been lost  
since starting receiving data on this connection.  
Defined as the number of expected packets less the  
number of packets actually received, where the number  
of received packets includes any that are late or  
duplicate. The value displays as 0 if the connection  
was set to send-only mode.  
Avg Jitter  
Estimate of mean deviation of the RTP data packet  
inter-arrival time, measured in milliseconds. The value  
displays as 0 if the connection was set to send-only  
mode.  
Rcvr Codec  
Type of audio encoding used for the received stream.  
Rcvr Reports Sent  
Number of times the RTCP Receiver Reports have  
been sent.  
Rcvr Report Time  
Sent  
Internal time stamp indicating when a RTCP Receiver  
Report was sent.  
Rcvr Packets  
Total number of RTP data packets received by the  
phone since starting receiving data on this connection.  
Includes packets received from different sources if this  
is a multicast call. The value displays as 0 if the  
connection was set to send-only mode.  
Rcvr Octets  
Total number of payload octets received in RTP data  
packets by the device since starting reception on the  
connection. Includes packets received from different  
sources if this is a multicast call. The value displays as  
0 if the connection was set to send-only mode.  
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Streaming Statistics  
Table 8-5  
Stream ing Statistics Area Item s (continued)  
Description  
Item  
MOS LQK  
Score that is an objective estimate of the mean opinion  
score (MOS) for listening quality (LQK) that rates  
from 5 (excellent) to 1 (bad). This score is based on  
audible concealment events due to frame loss in the  
preceding 8-second interval of the voice stream. For  
more information, see the “Monitoring the Voice  
Quality of Calls” section on page 9-24.  
Note  
The MOS LQK score can vary based on the  
type of codec that the Cisco Unified IP Phone  
uses.  
Avg MOS LQK  
Min MOS LQK  
Max MOS LQK  
Average MOS LQK score observed for the entire voice  
stream.  
Lowest MOS LQK score observed from start of the  
voice stream.  
Baseline or highest MOS LQK score observed from  
start of the voice stream.  
These codecs provide the following maximum MOS  
LQK score under normal conditions with no frame  
loss:  
G.711 gives 4.5  
G.729 A /AB gives 3.7  
MOS LQK Version  
Version of the Cisco proprietary algorithm used to  
calculate MOS LQK scores.  
Cumulative Conceal  
Ratio  
Total number of concealment frames divided by total  
number of speech frames received from start of the  
voice stream.  
Interval Conceal Ratio Ratio of concealment frames to speech frames in  
preceding 3-second interval of active speech. If using  
voice activity detection (VAD), a longer interval might  
be required to accumulate 3 seconds of active speech.  
Max Conceal Ratio  
Highest interval concealment ratio from start of the  
voice stream.  
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Streaming Statistics  
Table 8-5  
Stream ing Statistics Area Item s (continued)  
Item  
Description  
Conceal Secs  
Number of seconds that have concealment events (lost  
frames) from the start of the voice stream (includes  
severely concealed seconds).  
Severely Conceal Secs Number of seconds that have more than 5 percent  
concealment events (lost frames) from the start of the  
voice stream.  
Latency  
Estimate of the network latency, expressed in  
milliseconds. Represents a running average of the  
round-trip delay, measured when RTCP receiver report  
blocks are received.  
Max Jitter  
Maximum value of instantaneous jitter, in  
milliseconds.  
Sender Size  
RTP packet size, in milliseconds, for the transmitted  
stream.  
Sender Reports  
Received  
Number of times RTCP Sender Reports have been  
received.  
Sender Report Time  
Received  
Last time at which an RTCP Sender Report was  
received.  
Rcvr Size  
RTP packet size, in milliseconds, for the received  
stream.  
Rcvr Discarded  
RTP packets received from network but discarded from  
jitter buffers.  
Rcvr Reports  
Received  
Number of times RTCP Receiver Reports have been  
received.  
Rcvr Report Time  
Received  
Last time at which an RTCP Receiver Report was  
received.  
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Streaming Statistics  
Table 8-5  
Stream ing Statistics Area Item s (continued)  
Description  
Item  
Voice Quality Metrics  
MOS LQK  
Score that is an objective estimate of the mean opinion  
score (MOS) for listening quality (LQK) that rates  
from 5 (excellent) to 1 (bad). This score is based on  
audible concealment events due to frame loss in the  
preceding 8-second interval of the voice stream. For  
more information, see the “Monitoring the Voice  
Quality of Calls” section on page 9-24.  
Note  
The MOS LQK score can vary based on the  
type of codec that the Cisco Unified IP Phone  
uses.  
Avg MOS LQK  
Min MOS LQK  
Max MOS LQK  
Average MOS LQK score observed for the entire voice  
stream.  
Lowest MOS LQK score observed from start of the  
voice stream.  
Baseline or highest MOS LQK score observed from  
start of the voice stream.  
These codecs provide the following maximum MOS  
LQK score under normal conditions with no frame  
loss:  
G.711 gives 4.5  
G.729 A /AB gives 3.7  
MOS LQK Version  
Version of the Cisco proprietary algorithm used to  
calculate MOS LQK scores.  
Cmltve Conceal Ratio Total number of concealment frames divided by total  
number of speech frames received from start of the  
voice stream.  
Interval Conceal Ratio Ratio of concealment frames to speech frames in  
preceding 3-second interval of active speech. If using  
voice activity detection (VAD), a longer interval might  
be required to accumulate 3 seconds of active speech.  
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely  
Streaming Statistics  
Table 8-5  
Stream ing Statistics Area Item s (continued)  
Item  
Description  
Max Conceal Ratio  
Highest interval concealment ratio from start of the  
voice stream.  
Conceal Secs  
Number of seconds that have concealment events (lost  
frames) from the start of the voice stream (includes  
severely concealed seconds).  
Severely Conceal Secs Number of seconds that have more than 5 percent  
concealment events (lost frames) from the start of the  
voice stream.  
1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.  
Related Topics  
“Configuring Settings on the Cisco Unified IP Phone” chapter  
“Configuring Features, Templates, Services, and Users” chapter  
“Call Statistics Screen” section on page 7-18  
“Monitoring the Voice Quality of Calls” section on page 9-24  
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